Complaints About the Police
Dumfries and Galloway Constabulary aims to deliver the highest possible standards of policing while acting in a professional, caring and sensitive manner. It is accepted, however, that occasionally things will go wrong and mistakes will be made resulting in the standard of service falling short of the expectations of the public and of the Constabulary itself due to organisational or staff failings.
The Complaints and Professional Standards Unit co-ordinates the investigation of complaints about the force. The unit is staffed by a Chief Inspector and an Office Manager who act on behalf of, and report directly to, the Deputy Chief Constable who has overall responsibility for complaints about the police in terms of the Police (Scotland) (Conduct) Regulations 1996.
Details of how to contact the Unit are contained in the How to make a complaint section.
In this section
- Types and definition of a complaint about the police
- Who can make a complaint
- How to make a complaint
- What information should you provide when making a complaint
- How will my complaint be investigated
- The role of the Crown Office and Procurator Fiscal Service
- Malicious complaints
- Complaints about senior officers
- What if I am not satisfied with the way that the police handled my complaint
- Learning from complaints
