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Complaints About the Police

How to make a complaint

If you think a police officer, member of police staff or special constable has behaved incorrectly/unfairly or you are dissatisfied with the quality of service or any policy, procedure of the force, you have the right to make a complaint.

To do this, you need to decide what you think was wrong. For example, was someone rude to you? Did officers use excessive force? Were you unlawfully arrested?

You should make your complaint at the earliest possible opportunity. This will allow it to be thoroughly investigated and give the best chance of securing all available evidence.

If you decide to make a complaint you can:-

  • Contact the force's Complaints and Professional Standards Unit at Police Headquarters on direct dial 01387 242205 or write to in confidence to:-

    Complaints and Professional Standards Unit
    Dumfries and Galloway Constabulary
    Police Headquarters
    Cornwall Mount
    Dumfries
    DG1 1PZ

    or send an email to CPSU@dg.pnn.police.uk

  • Call the force's Confidential Reporting Line on 0800 085 5553
  • Contact the force via the Force Communication Centre on 0845 600 5701
  • Go into any police station where you will be seen by the senior officer on duty, probably an inspector or sergeant.
  • Visit your local Citizens' Advice Bureau, in Annan, Castle Douglas, Dumfries, Newton Stewart and Stranraer or PAS Direct (People's Advocacy Service) who can give you help and advice.
  • Contact your solicitor, Member of Parliament or local Councillor.
  • In respect of the Race Relations (Amendment) Act, Equality Act or the Disability Discrimination Act you may also wish to contact the Equality and Human Rights Commission.
  • Write a full account to the Deputy Chief Constable at Police Headquarters, Cornwall Mount, Dumfries, DG1 1PZ.
  • Get someone else or any other organisation to make your complaint on your behalf - and with your permission.

Your complaint will normally be acknowledged in writing upon receipt.

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